Obligations of customers and users

With general character the user is obligated to compliance with the present general conditions, as well as meet the special warnings or instructions of use contained therein or on the website and always act according to the law, the good customs and the requirements of good faith, employing all due diligence and abstaining from using the website in any way that may impede, damage or deteriorate the normal functioning, property or rights of desquiciadossc.com, its suppliers, the rest of users or in general of any third party. It is prohibited to access and use the portal to minors without the express consent of their parents, desquiciadossc.com is not responsible for the veracity and accuracy of the data filled by the user and therefore can not verify the age of them.

Specifically, and without implying any restriction to the previous paragraph during the utilization of the website desquiciadossc.com the user undertakes to:

  1. Provide truthful information on data requested on the user registration form or placing an order, and keep them updated.
  2. Not to introduce, store or disseminate in or from the website, any information or material that is defamatory, libelous, obscene, menacing, xenophobic, incite to violence or discrimination by reason of race, sex, ideology, religion or that in any manner prejudicial to morality, public order, fundamental rights, public freedoms, honor, privacy or image of third parties and in general the current regulations.
  3. Not to introduce, store or disclose through the store any program, data, virus, code or any other electronic or physical device susceptible of causing damages in the website, in any of the services, or any of the equipment, systems or networks of desquiciadossc.com, of any other user, of suppliers of desquiciadossc.com or in general any third party.
  4. Save diligently «username» and «password» that is provided by desquiciadossc.com, assuming responsibility for damages that may result from improper use of the same.
  5. Not to realize advertising activities or of commercial exploitation across the website, and not use the contents and information therein to send publicity, or send messages with any other commercial purpose, nor collect or store personal data of third parties.
  6. Not to use false identities, nor impersonate others in the use of the website or the use of any of the services thereof, including use in of passwords or access codes of third parties or in any other way.
  7. The customer undertakes to enable the delivery of the requested order facilitating an address of delivery that can be delivered the order requested inside the habitual schedule of delivery of goods. In the event of breach by the client of this obligation desquiciadossc.com you will not have any responsibility about the delay or impossibility of delivery of the order requested by the customer.
  8. Not to introduce, store or disclose through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, nor in general any content which did not hold, in accordance with the law, the right to make it available to third.

The customer undertakes to enable the delivery of the requested order facilitating an address of delivery that can be delivered the order requested inside the habitual schedule of delivery of goods. In the event of breach by the client of this obligation desquiciadossc.com you will not have any responsibility about the delay or impossibility of delivery of the order requested by the customer.

Realization of the order

To place an order it may be necessary to connect to desquiciadossc.com and register as a user, completing the electronic form that in every moment appears in the shop and following the instructions indicated in the same. After the registration, and to proceed to the purchase of products, you must add the product you wish to purchase to the basket, according to the indications gathered in screen, completing to these effects the form of supplied order and validating the same.

The prices and offers presented in the website are valid only and exclusively for orders online realized in desquiciadossc.com, and may not correspond with current prices and offers in other shops of THE FRIKILERIA. All prices published in our web page are with VAT included (except for registered clients with address outside of the European Union, who, once authenticated in the system will see the prices without taxes).

The validation of the order by the customer is specifically the knowledge and acceptance of these general conditions of contract as part of the celebration of the contract. Unless there is contrary proof, the data registered by desquiciadossc.com constitute proof of all transactions between desquiciadossc.com and their customers. desquiciadossc.com archive the electronic document formalizing the contract and it will be accessible.

Once the purchase and in the shortest time possible, always before they pass 24 hours from the execution of the purchase, the Customer Service of desquiciadossc.com will be sent by e-mail a proof of purchase. If you do not agree with the data provided in the confirmation you can request the amendment thereof or cancellation of the contract.

Availability of the products

The selection of products offered in desquiciadossc.com, it is valid so that the products are visible on the website, with the limits of available stock. Since e-commerce, the stock is updated online, so that could happen, eventually, during the process of purchase is out of stock, can not be, therefore, in these cases, continue with the sale started.

In the event that there is any rupture of stock or unavailability of an article desquiciadossc.com we will contact you to communicate it immediately and give a new deadline or, if not possible to serve the product, proceed to annulment.

In any case, a delay in the delivery at the indicated periods shall not entitle the customer to demand compensation.

Right of withdrawal and returns

If you are not satisfied, you can make the return of purchases made in desquiciadossc.com in our own store online.

The deadline to request a refund provided within 14 days natural from the reception of the order.

The circumstances that may cause a refund are the following:

  1. If the product you ordered does not satisfy you: you Can return it by sending it back to the return address. We will refund the amount of the product but not the shipping costs of the product paid in the order.
  2. Faulty product origin: once desquiciadossc.com received the defective product will send another. In this case the change will always be for the same item or reference. Only you will be billed for the first shipment, taking charge desquiciadossc.com of the freight for the return and new shipment. If you wanted to make an exchange for another item, the expenses of return and new shipment will not be assumed by desquiciadossc.com except that the Customer Service you are directed to do otherwise by special circumstances and only in certain geographical areas.
  3. Product that, by mistake, does not correspond to the order: you will receive the correct product in the shortest time possible and at no additional cost. The Customer Service will inform you of how to proceed to make the change according to the geographical area in which you live and the conditions of the transport provider.
  4. In the case of a gift: May be changed if the product has not been unsealed and provided it is in perfect conditions. Never refunded the purchase but it can effect change on an item for the same amount or higher. The cost of returning the product, and the price difference, if any, shall be borne by the person making the change.

For all the cases of withdrawal, on the expense of shipping and return of products will be envisaged in the Royal Legislative Decree 1/2007 and supplementary regulations.

In all cases, the products must be in perfect condition, in their original packaging and with all manuals, accessories or promotional gifts, in your case, including.

Warranty of the products

The term of warranty is two years, although it does not include defects caused by neglect, beatings, misuse, tampering, improper installation not performed by an authorised Technical Services when appropriate, etc., or materials that are worn from use. In the absence of proof to the contrary, it is presumed that any lack of conformity which becomes apparent within six months after delivery of the product, be it new or second hand, already existed when the thing was delivered, except where this presumption is incompatible with the nature of the product or the nature of the lack of conformity. desquiciadossc.com reserves the right to request an official technical service of the mark, a verification of the source of the problem. In case of being a defect caused by misuse, repair will be billed. In those incidents that justify the use of collateral are eligible for repair or replacement of the article, rebate or refund, in the terms legally established.

Reimbursement of the paid amounts

The reimbursement will be effected across the mean of payment used in the purchase, except in the case of having paid on delivery. In this case the refund will be made via bank transfer. In the case of full or partial payments made by gift vouchers, these can not be repaid either in cash or by transfer, or by credit card. Reimbursement of purchases made by gift voucher will be made exclusively through a gift voucher of the same amount to pay with this means of payment.

desquiciadossc.com not refund or make any forwarding of goods until it has verified the receipt and status of packaging and accessories item being return or exchange in our stores. The price return is originally contained in the order, excluding transport costs, which will only be returned if they desquiciadossc.com is responsible for the cause of returning the product. Once verified the correct state of the returned product, desquiciadossc.com will proceed to the refund within a maximum of 15 days.

Applicable law. Submission to jurisdiction

The purchases made in desquiciadossc.com submit to the Spanish legislation.

In the event of any conflict or discrepancy in the interpretation or application of the present contractual conditions, the Courts and tribunals which, in his case, will know about the matter, will be those that there arranges the legal applicable regulation as for competent jurisdiction, in which it is attended, the case of final consumers, the place of performance of the obligation or the domicile of the buying part.

In the case the buying part has his domicile out of Spain, or that treats itself about a dealing realized by a company, both parts surrender, with resignation it expresses to any another fuero, to the Courts and Tribunals of Madrid (Spain)

Secure payment

Your connection with desquiciadossc.com is maintained at all times, encrypted with SHA-256 bit. This means that your data remain safe.

Payment with credit card

We accept all major credit cards such as Visa, Mastercard and American Express for your convenience, and we process the payment through the platform Redsys with a secure encrypted connection. Redsys is the leader of payment processing to merchants in Spain and an international benchmark for safety and volume supported.

The collection is made as the order is confirmed if the payment centers corresponding to authorise the debit note. In case of not authorized, the request can not be performed. The security system used allows data of the card travelling safe and encrypted to the payment gateway.

We do not have access to your card details nor will be saved in our system. Redsys only communicates to us that the operation has been accepted without any financial information or any other type.

Payment via Paypal

We also offer the possibility of making the payment through PayPal, which is an online payment method quick, easy and safe, by which you can send money without disclosing financial information. Payment by Paypal carries a charge added to the 2.7% of the order value, with a minimum of 0.30€.

PayPal contributes to the protection of data of the credit card thanks to the best systems present on the market for security and prevention against fraud. When you use PayPal, your financial data is NEVER communicated to the sellers.

If you are a usual customer with PayPal in The Frikilería you can use PayPal Express Checkout to perform the registration and payment in a single click.

Payment by Bank Transfer

You don’t need to have a credit card or a PayPal account to be able to buy in The Frikilería. In fact you do not even need a bank account. If you want to, you can make the order and pay it later through a bank transfer or simply by a deposit to our account in a bank. As soon as we receive the money in our cuentar we will process your order. You just have to choose this mode of payment and follow the instructions. If you want to expedite your order you can send us an email to tienda@desquiciadossc.com with the transfer receipt indicating purchase order number, name and surname and process it as soon as we read the story.